Refund policy

Refund, Exchange & Cancellation Policy
Brand: Sugarpods
Company: Ask Tradeways & Co

1. Order Cancellations & Changes

You can cancel or change your order within 24 hours of placing it.
After that, the order may already be processed or shipped and cannot be changed.

To cancel or update your order:
📞 Call: +91 9289032522
📧 Email: care@sugarpods.com

2. Returns & Refunds

You can return a product and ask for a refund if:

  • You request it within 7 days of receiving the item

  • The product is unused, in original packaging, and in good condition

  • To return the product due to a missing item during delivery, it is mandatory to have an unboxing video. Without the unboxing video, your exchange request will be rejected.

How to request a refund:

  1. Email us at care@sugarpods.com with your order number, reason for return, and a video of the product
    (Video is required for damaged or missing items)

  2. We’ll review your request and let you know the next steps

  3. If approved, send the product back to the address we provide

  4. Once we receive and check it, we’ll issue your refund within 5–10 business days

Note: Returns without proper video proof for damage/missing issues may not qualify for a refund.

3. Exchanges

You can ask for an exchange if:

  • You request it within 7 days of getting the item

  • The product is unused, undamaged, and in original packaging

  • The new item (color, model, size) is available

Once we get and check the original item, we’ll send the replacement within 3–5 working days

4. Damaged, Defective, or Missing Items

If your order is damaged, defective, or incomplete:

  • Contact us within 48 hours of delivery

  • To exchange the product due to a missing item during delivery, it is mandatory to have an unboxing video. Without the unboxing video, your exchange request will be rejected.

  • Send a clear video and your order number to care@sugarpods.com

  • We’ll check and either send a replacement or refund you, as per your choice

5. Return Shipping

  • If the product was delivered correctly but you want to return it, you’ll need to pay for return shipping

  • Use a trackable courier service

  • We are not responsible if the return shipment is lost

6. Contact Us

If you need help with returns, exchanges, or refunds:

📞 Phone: +91 9289032522
📧 Email: care@sugarpods.com
🕘 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

7. Terms & Conditions

  • Refunds are only given after we receive and check the returned product

  • Video proof is required for damaged or missing items

  • We may refuse refunds or exchanges if the policy is misused

  • This policy may change without prior notice

  • By placing an order, you agree to these terms